Privacy Policy

Last updated: November 4, 2026

Soluxio respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect and share information when you visit our Website, submit an enquiry, request a quotation, communicate with us or use our services. Personal data is processed in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act.

1. Data Controller and Contact Information

FlexSol Lighting Solutions B.V., trading as Soluxio, is the data controller for the personal data processed through this Website, unless otherwise stated.

FlexSol Lighting Solutions B.V.
Trading as Soluxio
Rotterdamseweg 368B
2629 HG Delft
The Netherlands
Chamber of Commerce (KvK): 64098214
VAT identification number: NL855521004B01
Email: sales@soluxio.lighting
Telephone: +31 15 20 23 080
Website: https://soluxio.lighting

2. Personal Data We Collect

When you contact Soluxio, submit a form, request a quotation or communicate with our representatives, we may collect your name, company, professional position, business email address, telephone number, address, country, product interests, project requirements, correspondence, attachments, purchasing information and other details reasonably necessary to manage the business relationship.

When you visit our Website, we may process technical and usage information, including IP addresses, approximate geographical location, browser and device information, visited pages, navigation patterns, referring sources, language preferences, interaction history and security-related events. Additional information may be collected through permitted analytics and customer relationship management technologies, depending on the applicable legal requirements and your privacy preferences.

3. Purposes and Legal Bases for Processing

We process personal data to operate and secure our Website, respond to enquiries, prepare quotations, manage customer relationships, fulfil contractual commitments, provide technical support, improve our products and services, analyse Website performance and comply with legal obligations.

Depending on the processing activity, our legal basis is legitimate interests, compliance with legal obligations, contractual necessity or consent where required. Our legitimate interests include maintaining secure systems, managing professional relationships, responding to customer enquiries, improving our services and communicating relevant business information. Where processing requires consent, such consent can be withdrawn at any time.

More specifically, website security and necessary technical operations are generally based on legitimate interests, while legal and financial administration is based on applicable legal obligations. Customer enquiries and business relationship management are based on legitimate interests or contractual necessity where applicable. Optional marketing and tracking activities are based on consent where required by law.

4. HubSpot, Contact Forms and Commercial Communication

Soluxio uses HubSpot to manage customer enquiries, quotation requests, sales opportunities, professional contact information and relevant business communications. Information submitted through our forms may be stored in HubSpot and associated with an existing customer or prospective customer record. Where legally permitted, this information may be used to follow up on commercial opportunities, recommend suitable products, improve customer service and maintain relevant communication history.

By submitting a contact or quotation form, you acknowledge that Soluxio will process the information provided to respond to your enquiry and conduct relevant business follow-up. This does not automatically constitute consent to receive unrelated electronic marketing communications. Where required by law, separate consent is requested for newsletters, product announcements, promotional materials and other optional marketing communications.

We may send relevant business communications where permitted by applicable law. Recipients may object to direct marketing or unsubscribe from marketing communications at any time. Website interaction information is associated with identifiable contact records only where the processing is legally permitted, including obtaining valid tracking consent where required.

5. Cookies and Website Analytics

Soluxio uses cookies and similar technologies to support Website functionality, understand visitor behaviour, improve navigation and provide more relevant information to customers. Our principal analytics and customer interaction services are Google Analytics and HubSpot. Additional functional cookies may be used for language preferences, security, session management and privacy settings.

Google Analytics helps us analyse Website traffic, visitor behaviour, geographical distribution and Website performance. HubSpot may be used to understand relevant Website interactions and customer interests, improve commercial communications and provide more effective customer support.

Strictly necessary cookies may be used without prior consent. Analytics cookies that qualify for an applicable legal exemption may also be used without prior cookie consent. Other analytics, marketing and tracking technologies requiring consent are activated only after valid consent has been obtained.

Where required, visitors can accept or reject optional cookies and subsequently withdraw their consent through the Website’s cookie preference controls. Cookies can also be managed through browser settings. Further information about the cookies in use, their purposes and storage periods is provided through the applicable cookie information or preference interface.

6. Sharing Personal Data

Soluxio does not sell personal data to third parties for their independent direct marketing purposes. We may share relevant information with authorised employees, service providers, hosting companies, CRM and analytics providers including HubSpot and Google, distributors, sales representatives, project partners, logistics providers, professional advisers and public authorities where necessary and legally permitted.

Personal data is shared only for relevant business or legal purposes and subject to appropriate safeguards. Where third parties process personal data on our behalf, applicable data processing agreements and security arrangements are used. Some recipients may act as independent data controllers for their own legally defined purposes.

7. International Data Transfers

Soluxio operates internationally and may work with service providers or business partners located outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we apply a legally recognised transfer mechanism, such as an applicable European Commission adequacy decision, the EU-US Data Privacy Framework for eligible certified recipients, or Standard Contractual Clauses supplemented by additional safeguards where necessary.

Further information about international data transfers and applicable safeguards may be requested using our contact details.

8. Data Retention

Soluxio retains personal data for as long as reasonably necessary for the purposes for which it was collected, including customer relationships, commercial administration, security, contractual obligations and legal compliance. Retention periods are determined by the nature of the information, the relevant business purpose and applicable legal requirements.

Commercial and customer records: Retained during active business relationships and, where justified, for up to five years following the last relevant business interaction. Records may be deleted earlier where continued retention is no longer necessary.

Financial administration: Generally retained for at least seven years in accordance with applicable Dutch tax and accounting requirements, or longer where legally required.

Website and security logs: Access logs, IP addresses and related technical security information may be retained for up to six months for security monitoring, cyberattack prevention and incident investigation. Longer retention may apply to specific security incidents where necessary and lawful.

Marketing information: Retained while there is a valid legal basis and continued processing remains necessary. Objection and unsubscribe records may be retained to ensure that communication preferences are respected.

Management Platform information: Personal account data is retained for account administration, security and other documented lawful purposes. Technical data that does not constitute personal data, or has been effectively anonymised, may be retained for long-term research and analysis.

We periodically assess whether retained personal data remains necessary and delete or anonymise information where appropriate. Statutory retention requirements and legitimate legal claims may justify longer retention of specific records.

9. Soluxio Management Platform

The Soluxio Management Platform enables authorised users to monitor and manage solar lighting installations. It may store installation locations, equipment serial numbers, product configurations, operating parameters, energy generation, battery performance, system status, fault information and maintenance history. This information is used for operational management, technical support, product improvement and research.

Platform users access the system through individual accounts. For account administration and security, Soluxio may process account identification information, business contact details, login frequency, approximate country of access and authentication-related events. This information helps maintain platform security and identify unusual or unauthorised activity.

Historical technical information is valuable for evaluating long-term product performance, studying battery behaviour, improving solar lighting technologies and developing future products. Operational data that does not constitute personal data, and effectively anonymised research data, may be retained without a predetermined expiry date.

Where technical data can be linked to an identified or identifiable individual, applicable data protection requirements continue to apply. Soluxio aims to separate personal account information from long-term research datasets wherever reasonably possible. Individuals may exercise their applicable privacy rights, including the right to object to processing based on legitimate interests.

Depending on the contractual relationship and processing activity, Soluxio may act as an independent data controller or as a processor on behalf of its business customers. Where Soluxio acts as a processor, the relevant customer instructions and applicable data processing agreements govern the processing of personal data.

10. Your Privacy Rights

Under the GDPR, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also have rights to data portability, to object to processing based on legitimate interests and to withdraw previously given consent. You may object to direct marketing at any time without charge. Additional rights relating to certain forms of automated decision-making may apply.

To exercise your rights, please contact sales@soluxio.lighting. We may request reasonable information to verify your identity and normally respond within one month, subject to permitted extensions. You also have the right to lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens.

11. Information Security and Children’s Privacy

Soluxio implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and disclosure. These measures may include authentication controls, restricted access, system monitoring, security logging and infrastructure maintenance. Although reasonable precautions are taken, no internet-based system can be guaranteed completely secure.

Our Website and services are intended primarily for businesses, public authorities and professional users. We do not knowingly collect personal data from children for marketing purposes. Where personal data has been collected without an appropriate legal basis or required authorisation, we will take reasonable steps to address the situation.

12. Additional Rights and Policy Updates

Individuals in jurisdictions outside the EEA, including certain US states, may have additional privacy rights under applicable local legislation. Where such legislation applies to our activities, we will comply with the relevant requirements.

Soluxio may update this Privacy Policy to reflect changes in business activities, technologies, processing practices or applicable legislation. The latest version will be published on the Website together with its revision date. Additional notice will be provided where legally required.